Return Policy

How to Request a Return:

 

Email us a return request to cupcozypillow@gmail.com with the subject line “Return Request” within the return window. Please make sure to provide your order number so we can quickly find your order.

 

Condition of Returned Item:

 

Returned pillows must be in resalable condition. Opened packing is okay. Products returned with odors, damage, pet fur or any other condition that deems the product as “used”, will NOT be refunded. The item will not be returned to the customer and it will be properly disposed of.

 

Items Returned in Unresalable Condition:

 

If a return shipping label is requested, we will provide you with one. However, the return shipping costs will be deducted from the refunded amount.

Shipping Costs:

Any shipping fees paid at the time of the order will not be refunded.

Return Shipping Labels:

Return shipping labels are provided as a courtesy so that the buyer will receive discounted return shipping costs. However, the actual cost of that label will be deducted from the total refunded amount.